Return and Refund Policy

Vivanta Naturals Private Limited (“we,” “us,” or “our”) is dedicated to providing high-quality natural health products. Because our inventory consists of consumable goods (such as Moringa, Amla, and specialized baby food powders), we adhere to stringent safety and hygiene protocols.

By purchasing from https://vivantanaturals.com/, you acknowledge and agree to the terms outlined below.

1. Eligibility and Scope of Returns

Return or replacement requests are strictly evaluated and are only accepted in the following instances of service or product failure:

  • Logistical Damage: The product was received with visible physical damage to the primary container or packaging.
  • Order Discrepancy: The items delivered do not correspond with the specific variant, size, or quantity listed in your order confirmation.
  • Seal Integrity: The safety seal was broken, tampered with, or compromised prior to the point of delivery.
2. Non-Returnable Items and Conditions

In accordance with global health standards for consumable goods, we cannot accept returns under the following circumstances:

  • Opened Products: Products that have been opened, sampled, or where the internal safety foil has been breached.
  • Subjective Preferences: Requests initiated due to "Change of Mind" or subjective personal preferences regarding the taste, aroma, or texture of the natural ingredients.
  • Lack of Evidence: Claims submitted without the required high-resolution photographic or video evidence (unboxing video) of the defect.
3. Return Window

Timeline: Customers must initiate a return or replacement request within 48 hours of receiving the delivery.

Requirement: Requests must be sent via email to sales@vivantanaturals.com with the order number and supporting evidence.

4. Replacement Window & Timeline
  • Approval Window: Our quality team will evaluate the evidence within 24–48 hours.
  • Replacement Dispatch: Upon approval, replacements are dispatched within 2–3 business days.
  • Replacement Delivery: Should reach you within 5–7 business days after dispatch.
5. Refund Processing & Credit Timelines

If a replacement is unavailable or a refund is granted:

  • Processing Timeline: Internal refund completion within 5 business days.
  • Refund Credit Timeline:
    • UPI/Digital Wallets: 2–4 business days.
    • Net Banking/Debit/Credit Cards: 7–10 business days.
Contact Information

Company: Vivanta Naturals Private Limited

Address: D.No 5/76, RVK Complex, Pillaiyar Street, Trichy Main Road ,Nallur, Gangavally, Viragnur, Salem – 636116.

Email: sales@vivantanaturals.com

Phone: +91 63856 75620

Vivanta Naturals Private Limited reserves the right to make final decisions on all refund and replacement claims based on the evidence provided and the condition of the goods.