Shipping Policy

1. Order Processing Timeline

We understand the importance of receiving your nutritional supplements promptly. Our processing standards are as follows:

• Standard Processing: All orders are processed and prepared for dispatch within 1–2 business days.
• Holiday Schedule: Orders placed on Sundays or public holidays will be processed on the next working day.
• Dispatch Notification: Once your order has been handed over to our logistics partner, you will receive an automated confirmation.

2. Shipping Charges

We offer competitive shipping rates to ensure our natural products remain accessible:

• Orders Above ₹999: We are pleased to offer FREE Shipping on all orders with a cart value exceeding ₹999.
• Orders Below ₹999: A flat standard shipping fee of ₹60 will be applied at checkout for all orders below the ₹999 threshold.

3. Estimated Delivery Timelines

While we strive to meet these timelines, please note that delivery dates are estimates provided by our courier partners:

• Metro Cities: Typically delivered within 3–5 business days.
• Other Locations: Delivery to non-metro cities and rural areas usually takes 5–8 business days.

Note: Delivery timelines are estimates and may vary due to external factors such as courier delays, extreme weather, or unforeseen regional circumstances.

4. Order Tracking

We believe in transparency throughout the delivery journey:

• WhatsApp Updates: Your unique Tracking ID and live tracking link will be shared directly with you via WhatsApp once the order has been shipped.
• Real-time Monitoring: You can use these details to monitor your package’s progress until it reaches your doorstep.

5. Delivery Issues & Restrictions

• Address Accuracy: It is the customer’s responsibility to provide an accurate shipping address, including the correct pincode and mobile number.
• External Delays: Delays caused by third-party courier partners or incorrect address details are beyond our control.
• Failed Delivery Attempts: If a package is returned after failed attempts, additional shipping charges may apply for a re-dispatch.

6. Claim Submission Process

To report shipping issues such as damaged packaging or missing items, please email sales@vivantanaturals.com with your Order ID. You must attach clear images of the outer shipping box, the invoice, and the specific area of concern.

Vivanta Naturals Private Limited reserves the right to modify shipping rates and policies at any time without prior notice.